Shipping policy

SassySQRL Shipping Policy

Thank you for shopping with SASSYSQRL! We strive to provide a seamless shopping experience. This shipping policy outlines our processes for order processing, shipping methods, costs, delivery timelines, and returns for our dry shampoo and hair accessories Please review the details below to understand what to expect when you place an order at www.sassysqrl.com.

Order Processing Time

Processing Time: Orders are typically processed within 1-3 business days from the time of purchase. This includes preparing your order for shipment and generating tracking information. During peak seasons or promotional periods, processing may take up to 5 business days.

Business Days: Monday through Friday, excluding U.S. federal holidays.

Order Confirmation: Once your order is processed, you will receive a confirmation email with tracking details (if applicable).

Shipping Methods and Delivery Times

We offer the following shipping options for customers in the United States:

Economy Shipping: 5-8 business days after processing.
Stanard Shipping: 3-4 business days after processing.

Estimated Delivery Times:

Delivery times vary based on your location and the shipping method selected at checkout.
Orders shipped to North Carolina, South Carolina, Tennessee, and Florida typically arrive within the standard shipping timeframe, as these are states where we have established sales tax nexus.
Please note that delivery times are estimates and not guaranteed, as they may be affected by carrier delays, weather, or other factors beyond our control.

Shipping Costs:

Calculated at Checkout: Shipping costs are calculated at checkout based on the order weight, dimensions, destination, and selected shipping method. You will see the exact shipping cost before finalizing your purchase.

Free Shipping Promotions: We may offer promotional free shipping on select orders or during specific campaigns. These will be clearly communicated at checkout.

Sales Tax: Applicable sales tax will be added to orders shipped to North Carolina, South Carolina, Tennessee, and Florida, in compliance with state regulations.

Order Tracking

Once your order ships, you will receive a shipment confirmation email with a tracking number (if available). You can use this to track your package through the carrier’s website.
If you do not receive a tracking number or have issues tracking your order, please contact us at (530) 903-5503 or via email at support@sassysqrl.com.

Local Delivery and Pickup

Local Delivery: Currently, we do not offer local delivery or in-store pickup options. All orders are shipped directly to the customer’s provided address. Future Updates: If we introduce local delivery or pickup options, we will update this policy and notify customers via our website and email communications.

International Shipping

At this time, SassySQRL does not offer international shipping. We ship exclusively within the United States.
If you are interested in international shipping, please contact us at (530) 903-5503 to discuss potential future availability.

Damaged or Lost Orders: If your order arrives damaged or is lost in transit, please contact us immediately at (530) 903-5503 or support@sassysqrl.com. We will work with the carrier to resolve the issue and may offer a replacement or refund, depending on the circumstances.

Potential Service Interruptions

Carrier Delays: Delays may occur due to high order volumes, holidays, weather conditions, or other factors outside our control. We will communicate any known delays via email or our website’s announcement bar.

Supply Chain Issues: In the event of supply chain disruptions affecting order fulfillment, we will notify affected customers promptly and provide estimated resolution timelines.